Two texts, then nothing. One when your utility first reports an
outage covering your address, one when it stops reporting it.
We check HECO, MECO and HELCO's own outage maps every few minutes —
usually within 15, occasionally up to an hour. So “back on” means their map no longer
covers your address — we cannot see your meter.
One number can watch up to five addresses — submit each separately.
Sending the same one again updates it rather than doubling the texts.
Kauaʻi is not covered. KIUC marks its outages as points rather
than areas, so no address can be matched to one.
Your number is used for those texts and nothing else. “Stop texts”, or
replying STOP, deletes every address for it; anything still stored deletes itself 45
days after signup. Reply HELP for help. Message and data rates may apply.
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